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Communicate Better Instructions to your Virtual Assistant from the Philippines

Early in the piece when my virtual assistant was managing the sales follow up calls for one of my major clients, we were using Sales Force CRM to keep track of tasks and calls. As he was busy making calls and recording the outcomes over the following weeks, I noticed...

The Global Labor Pool at Your Fingertips

I met with a business associate recently who told me that he had just undergone a steep outsourcing learning curve. He had spent $30,000 on getting an iPhone app developed by a team he had found on the internet from Pakistan. He had spent $30,000 and the app still had...